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About The Aerial Man
We have established our small local family run company from the late 1990’s starting off with 1 man and a van growing into a small fleet of 5 vans, which still all push the values of our small local family run company. At The Aerial Man, we thrive to offer you everything in relation to your television and audio needs, offering you the highest possible level of service at affordable prices.
Our friendly office team are on hand everyday of the week to deal with your calls, to arrange with one of our professional engineers to come direct to your property at a time to suit you for a free quotation to have everything working, exactly how you’d like it.
All of our certified engineers carry identification cards which they will be more than happy to show you on request, and all drive signed vehicles, so you know you’re getting the highest possible service, direct from us, your local TV aerial and satellite installation specialists.
In 2011, we became official Humax trade partners, a top high street brand who offers the best quality Freeview and Freesat boxes and recordable PVR’s. Winning countless amounts of awards including Which? and What Hi-Fi awards. As we now deal directly to Humax, we can offer you the most competitive deals on all of their products; including their new YouView and Freetime recordable PVRs with online catch-up boxes.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 195 8056, or write to us at The Aerial Man (Dan Grace) Ltd, 204 Two Mile Hill Road, Kingswood, Bristol, BS15 1BA or email us at firstname.lastname@example.org and we aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.
A copy of our complaints timetable / procedure is available upon request.
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Frequenty asked questions
Unfortunately, no. Freeview can only be received through an aerial. For more information regarding satellite television, see our Freesat information.
Again, unfortunately not. For this you would again need a satellite dish which would need to be aligned to the appropriate foreign satellite and set-top-box to receive the foreign channels you were after.
One of our expert engineers will be able to advise you what sort of aerial you’d need, depending on your location and surroundings. It also depends on how many televisions you are planning to connect up to it.
Yes, all you need is another cable from the aerial to the room, and a TV with Freeview built in or a Freeview set-top-box.
No. All you need is an additional Freeview set-top-box for any television which isn’t Freeview ready.
Not a problem, we’d be more than happy to send one of our friendly engineers out to you for a free signal test and let you know what the best for the area you live in is.
Yes, you need a TV licence to watch any TV programming in the UK. For more information visit their website at www.tvlicensing.co.uk/
Our engineers cover Bristol, Bath, Gloucester, Cheltenham, Tewkesbury, Swindon, Marlborough, Taunton, Salisbury, Yeovil, Wells, Bridgewater, Weston Super Mare, Clevedon, Chepstow, Newport, Cardiff and all surrounding areas.